Dealer & Distributor Policy

Total Batteries is a manufacturer of high-quality mobile batteries, offering a 12-month warranty from the date of purchase. This policy outlines the terms and conditions for our dealers and distributors.

Warranty & Replacement Policy

• Warranty Period: 12 months from the date of purchase.
• Coverage: Manufacturing defects and technical malfunctions.
• Exclusions:
  • Physical damage, liquid damage, mishandling, or improper installation.
  • Unauthorized repairs or modifications.
  • Damage caused by environmental factors, power surges, or external forces.
• Replacement Terms:
  • Any defective battery must be reported within the mutually agreed  time-frame.
  • Dealers must provide the invoice number, clear images, and an unboxing video as proof.
  • If a defect is verified, a replacement will be issued; otherwise, the same battery will be returned.
  • In case the battery model is unavailable, an equivalent product will be provided.

Ordering & Shipping Policy

• Processing Time: Orders are processed within 2 working days and delivered in 5-7 business days.
• Shipping Charges: Free shipping for bulk orders.
• Inspection Upon Delivery: Dealers must inspect shipments upon receipt and report discrepancies immediately.
• No Cash on Delivery (COD): Payments must be made via bank transfer or digital payment methods.

Payment & Cancellation Policy

• Prepaid Orders Only: Payments must be completed before dispatch.
• Cancellation: Orders can be cancelled before shipment; once shipped, cancellations are not accepted.
• Delayed Orders: If an order is delayed beyond the expected timeframe, dealers may opt for cancellation and receive a full refund within 14 business days.

Note: Total Batteries reserves the right to modify this policy as needed.

For support, contact:
📧 support@totalbatteries.in
📱 +91 9873584665